Consumer Action - Our Services
Most of the general public are still unaware of the fact that they may have been missold a financial product that they believed was designed to protect them or help build a secure financial future. On the whole, savings, investments, mortgages and protection products such as PPI are generally designed to help in doing this. However, the complexity of the products on offer could mean that in some cases an unsuitable product was sold. This is where we at Consumer Action can help.
Consumer Action specialise in helping you pursue any complaints that you may have for the mis-selling of a range of products including Payment Protection Insurance (PPI), Savings, Investments, Pensions, Current Accounts and Mortgages. We work on a ‘no win no fee’ basis charging only 15% plus VAT of the total amount awarded if your case is successful.
Mis-Sold Products
We are here to help you take action as a consumer and make a complaint about the mis-selling of any of the following:
This is not to say we feel you are unable to deal with these concerns yourselves, however we know that some people either just don’t have the time or confidence to ‘go it alone’ and this is where we can help. Due to our small size we can offer a personal touch and can use our skills and knowledge to help you bring your case to your financial services provider. We can also promise that your case will always be dealt with by the same person and that you will always be dealing with an individual of significant importance within the company.
What are the next steps?
If you believe you have been mis-sold PPI, an investment plan, savings plan, mortgage, pension or current account then please complete our ‘contact us’ page and we will respond as soon as possible. If you would prefer you can also write to us, telephone us or send us an email, all of these details are at the bottom of this page.
Payment Protection Insurance (PPI)
Payment Protection Insurance or PPI as it is more commonly known is an insurance that covers payments on loans, credit cards, mortgages etc. if you were unable to meet your obligation due to such things as redundancy and illness. In black and white terms, PPI is a very useful insurance. Unfortunately, many companies have missold PPI policies resulting in PPI complaints. People are reclaiming PPI payments on the basis the PPI policies have various “exclusions” added. These exclusions result in claims for PPI being declined. Some PPI complaints are from people who were sold PPI without their consent!
You may not even know you have PPI !
Payment Protection Insurance can also be known as Accident, Sickness, Unemployment Cover, Redundancy Protection, Loan Protection and Mortgage Payment Cover. So if you have never heard of PPI you may have heard of these other types of insurance. Learn more about mis-sold PPI …
Investment Plan
Many people have been mis-sold investments and do not even realise it. If you have a Growth Bond, Investment Bond, Equity backed investment, With Profits Bond, Lump sum investment, Maxi ISA, Unit Trust, Investment Trust or OEIC, to name but a few, these may have been mis-sold. Learn more about mis-sold investment plans …
Pensions
The Financial Services Authority (FSA) found major failings in the majority of pension transfer cases and have since instructed a large number of companies to review FSA recommendations and ensure advice given was appropriate. Learn more about inappropriate pension transfer advice …
Savings Plan
Many people have been mis-sold their savings plans and do not even realise it. You may have been mis-sold your savings plan for a number of reasons and Consumer Action is here to help you. Some examples of savings plans are endowments, guaranteed savings plans, tax free savings plans and stocks & shares ISAs, to name just a few. Learn more about mis-sold savings plans …
Mortgages
Many people have been mis-sold their mortgage and do not even realise it. You may have been mis-sold your mortgage for a number of reasons and Consumer Action is here to help you. Learn more about mis-sold mortgages …
Current Accounts
Many people have been mis-sold their current account and do not even realise it. You may have been missold your current account if you are currently paying a monthly contribution for benefits. Some examples of the benefits you may have been miss sold include travel insurance, breakdown cover, mobile phone insurance or lost key insurance. Learn more about mis-sold current accounts …
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